At Cisco Black Belt Academy, we’ve constantly positioned a excessive worth on our help tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Help Observe for FY24.
This improve enriches each stage of this system with a profound understanding of the newest technological developments. Our purpose with these enhancements is to arm our companions with probably the most superior troubleshooting strategies and the excellent know-how required to beat the challenges of at this time’s technological setting. Let’s dive into the main points of what Help Enablement at Black Belt appears like:
Stage 1: Foundational Help Abilities
Self-Diagnosing Points: Study to determine and troubleshoot widespread issues independently, saving time and sources.
Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Middle (TAC).
Cisco Good Account and Licensing: A cloud-based service that helps clients handle their Cisco software program licenses and entitlements. The Help observe of the Cisco Black Belt Academy covers the way to arrange and handle Good Accounts, in addition to the way to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline help processes.
Easy methods to Interact TAC: Grasp the method of successfully partaking with TAC for extra advanced points.
Stage 2: Intermediate Help Strategies
Product Portfolio (Intro to Architectures & Options): Acquire a complete overview of Cisco’s product architectures and options.
Fundamental Troubleshooting: Construct foundational troubleshooting expertise to handle widespread technical points.
Finest Practices: Study the perfect practices for sustaining and supporting Cisco merchandise.
Demo Labs: Interact with interactive demo labs to bolster studying by way of sensible utility.
Log Monitoring and Bug Identification: Develop expertise in monitoring logs and figuring out potential bugs.
Stage 3: Superior Troubleshooting and Options
Deep Dive into Structure Troubleshooting: Discover superior troubleshooting strategies for advanced architectural points.
Cross Structure Options: Study to troubleshoot points that span a number of architectures and programs.
Configuration Points & Upgrades: Handle configuration points and carry out upgrades with confidence.
Arms-On Expertise Utilizing CTF Missions: Acquire sensible, hands-on expertise by way of Seize the Flag (CTF) missions that simulate real-world eventualities.
The refreshed Help Observe content material for FY24 is designed to supply Cisco companions with a structured, complete studying path that addresses each foundational and superior help wants. By incorporating the most recent expertise developments and sensible insights, we make sure that our companions are well-equipped to ship distinctive help and keep clean operations for his or her clients.
Go to the Black Belt Academy at this time to discover the brand new content material and improve your troubleshooting expertise. Keep forward of the curve with Cisco’s newest help coaching and guarantee your readiness to sort out any problem that comes your approach.
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