Hamdan bin Mohammed: Pushed by Mohammed bin Rashid’s imaginative and prescient, Dubai continues to set international benchmarks in authorities companies and innovation
“The Providers 360 Coverage encourages authorities entities to design proactive, built-in, personalised, and seamless companies”
“Everybody in Dubai is a companion in designing the way forward for companies and strengthening Dubai’s international management.”
The Impression of the Providers 360 Coverage – Section One:
Financial savings of AED647 million for patrons
98% discount in service ready time
91% buyer belief within the authorities’s enchancment efforts
74% discount within the variety of required visits to entry companies
His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister and Minister of Defence of the UAE, and Chairman of The Govt Council of Dubai, stated Dubai continues to strengthen its management in shaping the way forward for authorities companies. He was talking after presenting Dubai Police with the Flag of the Hamdan Bin Mohammed Program for Authorities Providers, the ‘Hamdan Flag,’ and reviewing the outcomes of the primary part of the Providers 360 Coverage.
His Highness stated that below the management of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, the emirate has established itself as a worldwide mannequin in authorities companies by adopting a forward-thinking strategy to addressing international challenges.
HH Sheikh Hamdan praised the excellent efforts of presidency groups in boosting buyer belief within the Dubai authorities’s dedication to service high quality via the profitable execution of the primary part of the Providers 360 Coverage. He famous that this initiative is reworking Dubai’s authorities companies by offering totally built-in options designed to fulfill the altering wants of residents, whereas enabling the federal government to operate as a cohesive, unified entity.
“We’re driving an unprecedented transformation in Dubai’s authorities companies, powered by innovation and collaboration. I’m pleased with the progress now we have made throughout all entities, doubling each the velocity and affect of service growth. In only one yr, now we have enhanced 418 authorities companies, and that is solely the start,” His Highness stated.
“Our unified, Complete-of-Authorities strategy has been important to sustaining Dubai’s management in authorities companies. By robust partnerships between the private and non-private sectors, now we have delivered outcomes that exceed our formidable targets. We’ve generated over AED1 billion in financial savings, diminished service entry instances by 98%, and achieved buyer belief of 91% via their energetic involvement in bettering companies,” he continued.
Addressing authorities workers, HH Sheikh Hamdan stated: “By accelerating processes and exceeding expectations, you haven’t solely raised the bar but in addition elevated the aspirations of our total neighborhood. I’m assured that the following part will unlock even larger achievements, and I’ll personally monitor our progress as we roll out additional enhancements.”
Through the ceremony, Dubai Municipality’s “Construct in Dubai” initiative was honoured for its exemplary position in service integration, alongside the contributions of key entities such because the Dubai Electrical energy and Water Authority, Roads and Transport Authority, Dubai Land Division, Dubai Civil Protection and Safety Trade Regulatory Company. The achievements have been additional bolstered by vital contributions from e& and du.
The listing of initiatives that reached the ultimate stage, after evaluating submissions from 26 authorities entities, included:
Construct in Dubai by Dubai Municipality (Finest Progressive Initiative)
Misplaced and Discovered by Dubai Police
Judgment Execution System by Dubai Courts
Good Case File by Dubai Public Prosecution
Digitised ATA Carnet by Dubai Chambers
Unified Digital Buying and selling Permits Providers by Ports, Customs, and Free Zone Company
Unified Request by the Basic Directorate of Residency and Foreigners Affairs – Dubai.
The occasion, organised by the Dubai Mannequin Centre (DMC), a part of the Basic Secretariat of The Govt Council of Dubai, was attended by His Highness Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum, Second Deputy Ruler of Dubai and Deputy Chairman of The Govt Council of Dubai, and His Highness Sheikh Ahmed bin Saeed Al Maktoum, Deputy Chairman of The Govt Council of Dubai and Chairman of the Dubai Civil Aviation Authority.
His Highness Sheikh Hamdan stated: “I congratulate Dubai Police on successful the Hamdan Flag, and I commend the efforts of all police personnel in safeguarding the safety and security of Dubai’s residents and guests. I additionally congratulate the Roads and Transport Authority for successful the Buyer Belief class for its efforts in service enchancment. Moreover, I lengthen my congratulations to Dubai Municipality and its companions for successful the Main Initiative award. Everybody who contributed to those pioneering companies is a winner, as they assist cement Dubai’s management place among the many world’s prime cities.”
The completion of Section One marks a major milestone in attaining Dubai’s objectives to boost and develop authorities companies. With part two on the horizon, additional initiatives are set to exceed expectations and cement Dubai’s place as a worldwide chief in good, customer-focused companies.
Within the first yr of the coverage’s implementation, Dubai made vital strides, with 418 companies being enhanced. This led to a exceptional 98% discount in service ready time and generated monetary financial savings of AED647 million for patrons. Moreover, buyer belief within the authorities’s enchancment efforts reached 91%. The initiative additionally diminished service necessities by 59%, decreased the variety of visits required to entry companies by 74%, and shortened processing and completion instances by 62%.
Earlier this yr, the Dubai Mannequin Centre shortlisted seven authorities entities for the Hamdan Flag. The analysis, carried out with worldwide subject material specialists, targeted on 5 core standards: attaining outcomes and affect, adopting a Complete of Authorities strategy, fostering creativity and innovation, selling a powerful service tradition, and guaranteeing sustainability. The entities’ clients additionally performed an important position in voting for the successful entity, demonstrating their belief in Dubai’s ongoing efforts to boost authorities companies.
The Hamdan Flag continues to encourage innovation throughout authorities entities, encouraging creativity and management. HH Sheikh Hamdan emphasised the essential position of public participation in shaping Dubai’s future, reiterating that residents and residents are key companions within the metropolis’s continued success.
Pioneering companies
His Excellency Abdulla Al Basti, Secretary Basic of The Govt Council of Dubai, stated: “The biggest and quickest transformation in Dubai’s authorities companies, pushed by the imaginative and prescient of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai, and below the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister and Minister of Defence of the UAE, and Chairman of The Govt Council of Dubai, represents a brand new problem. All authorities entities, groups, and initiatives have come collectively below a single mission: to serve the individuals. Dubai’s authorities companies have now change into a worldwide benchmark for built-in companies that anticipate buyer wants and are designed to make sure the happiness of residents, residents, and guests. With over 200 nationalities calling Dubai dwelling, we’re dedicated to delivering distinctive companies that meet the current and future wants of our neighborhood.”
He added: “Finishing the primary part of the Providers 360 Coverage with these optimistic outcomes displays the imaginative and prescient of His Highness Sheikh Hamdan bin Mohammed to replace all Dubai authorities companies. This milestone motivates authorities entities to proceed innovating and enhancing their companies, reinforcing Dubai’s management on this space. For over a decade, the Dubai Mannequin Centre has supported and empowered this journey in collaboration with all authorities entities, and we’re actually grateful for his or her very important contributions in sustaining Dubai’s place as a pacesetter in authorities companies.”
Impression on effectivity
Eman Al Suwaidi, Senior Director of the Dubai Mannequin Centre, emphasised: “The Hamdan Flag encourages authorities entities to design and ship pioneering companies via inventive initiatives that positively affect the neighborhood and reinforce Dubai’s management in pioneering authorities companies.”
She added: “We thank all the federal government entities that participated on this cycle of the Hamdan bin Mohammed Programme for Authorities Providers. Their efforts and initiatives have supported proactive, automated, and digital companies, in keeping with the objectives of the 360 Providers Coverage. The Dubai Mannequin Centre has labored carefully with authorities entities to make sure complete nominations have been submitted, documenting the affect of those companies on clients whereas additionally measuring their impact on enhancing effectivity.”
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